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Providers are on the
front lines of the
healthcare system, and
are becoming
increasingly squeezed by
everyone else who
participates in that
system.
Insurers, Medicare and
other payers
increasingly squeeze
reimbursements or fail
to pay due to paperwork
and coding requirements.
Worse - patients
seem to be getting more
difficult to deal with
every day. They are
non-compliant,
uninsured, take too much
time, or show up with
stacks of Internet
research findings.
They never used to
complain. Now it
seems they don't stop.
Then along come "patient
satisfaction scores"
- as if you don't have
enough challenges.
Yet, you have no choice
but to deal with patient
satisfaction, because
whether or not you can
continue to practice, or
even stay in business,
will be partially
dependent on the
feedback you receive
from patients.
Perhaps most frustrating
of all is that you know
that if the system
didn't work the way it
does, then patient
satisfaction would
always be your among
your first
considerations. That's
one of the important
reasons you chose a
career in medicine to
begin with.
Trisha may be able to
help. Here's how:
For her
entire career, first as
a classroom teacher,
then later as a
marketer, Trisha's work
has always focused on
communication. Now, as
Every Patient's
Advocate, and based on
the work and resources
she has developed since
2004, Trisha has been
able to create tools and
tactics that help all
participants in
healthcare better
understand each other's
challenges, and
therefore improve their
communications,
satisfaction and
outcomes using those
tools and tactics.
Included in those
tools are ways providers
can better communicate
with their patients, and
ways they can help their
patients better
communicate with them.
The focus is on
understanding each
other's challenges, then
using that understanding
to improve satisfaction.
Ready to take
advantage of Trisha's
ability to help you?
Contact Trisha today to
consult or speak to you
or your group.
You may also be
interested in
the blog she writes
occasionally for
providers.
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